Yes. To ensure they can be used safely even by those with sensitive skin, we use "pure titanium" for most small metal parts and fittings.

*Due to manufacturing processes, if there are any parts that do not use pure titanium (e.g., spring parts), this will be clearly noted on each product page.

If, after many years of use, your accessories appear dull or tarnished, gently wash them with a neutral detergent and wipe them with a jewelry polishing cloth or eyeglass cleaning cloth.

We also offer specialized maintenance products.
→ View Maintenance Products Here

Yes, it is available for an additional charge.
・Ribbon wrap: 110 yen (tax included)
・Gift bag: 220 yen (tax included)
Please select your desired option from the "Gift Wrapping" section on each product page. It will be automatically added to your order.

We offer a "ring sizer rental service" so you can accurately measure your size. Please use this service.
→ About Ring Sizer Rental

Don't worry. Our earrings are sold individually ("1 piece" for a single ear).
→ To the Earrings Product List Page

Yes, that is possible. We can adjust the length of chains for pill cases and necklaces in 1cm increments.
The price may change depending on the length, so please feel free to contact us if you have a request.

They are generally out of production, but if there is remaining stock, they can be sold.
Please contact us via email, phone, or FAX with the product number or details.
*Please note that the selling price may have changed since the catalog was issued.

We mainly use the following two methods:

1. Ion Plating (IP Processing)
This is a "vacuum deposition plating" method where titanium is vaporized in a vacuum and then sprayed onto the surface. Many colored products (such as IP gold) use this method.

2. Anodic Oxidation
This method involves passing an electric current through pure titanium to form an oxide film on its surface. The color is produced by the reflection of light due to the thickness of this film.

While it is not a change in the metal itself, as it is a surface treatment, the processing may fade due to "friction" or "minor scratches" from prolonged use, and the base titanium color (silver) may become visible.

Yes, re-processing is possible if it's the same color.
A separate re-processing fee and time will be required. For details, please see About Repairs and Refurbishments.

Yes, you can. Please write "Receipt desired" in the "Remarks" field on the order screen.

The following reasons are possible:
・It might be in your spam folder.
・Your mailbox might be full.
・There might be an error in the email address you entered.

Please contact us by phone or email so we can check.

Changes are possible before shipping. Please contact us urgently by email, phone, or FAX.

Caution
If production has already started for custom-made items (e.g., engraving, stone setting), changes may not be accepted.

Cancellations are accepted only before shipping. Please contact us urgently.
*Cancellations may not be possible if production has already started for custom-made items.

Please contact us within 1 week of product arrival.

[In case of customer's convenience]
Exchanges are possible only for unused items. Round-trip shipping costs will be borne by the customer. In addition, an exchange fee of 550 yen per package will be charged.

[In case of defect or damage]
We will promptly exchange the item at our shipping expense.

*Custom-made items (e.g., engraving), used items, or damaged items are not eligible for exchange.

Please contact us within 1 week of product arrival.
There are conditions under which returns cannot be accepted, such as for custom-made items or used items.
For details, please refer to Specified Commercial Transactions Law.

Orders placed by 12:00 PM that meet the following conditions will be shipped the same day:
1. Product is in stock
2. Payment has been confirmed (or cash on delivery/credit card payment)
3. Order details are complete

*For shipping to remote islands, please inquire separately.

This is possible. We will not include a statement showing the price, and we will ensure that the item description on the shipping label does not reveal that the contents are accessories.
Please write "Surprise desired" in the remarks field when placing your order.

Yes, we will send it free of charge.
→ Request a Catalog Here

Yes, both repairs and parts replacements are possible (parts fees may apply).
For details, please see About Repairs and Refurbishments.